Your computer is the best invention in speed, efficiency, and painlessness. Until it decides that it is going to make your life miserable. At which point it becomes the evilest, counterproductive, and deplorable machine ever to defile this otherwise peaceful planet. This emotional rollercoaster has been experienced by all computer users, except for technical geniuses or sadists. This is why we have our tech support personnels.
Technical support pages are a common feature of all legitimate online casinos and those that are not. The index page (or main) of an online casino website should link to the tech support page. You could call it “Questions”, “Help,” or some other similar title. Make sure to visit the tech support page and do some research. Next, check out how many phone numbers the site has and offer 24/7 support. Next, find out if there is a tech support department at the casino. If they don’t clearly state, you can use your preferred search engine to type the casino’s tech support phone number, and then take a look at all the results. If the results page only lists online casinos, they are likely to use one tech support service shared with other online casinos. Finally, call a toll-free number to ask questions. Ask about their training and the number of staff members. It is a bad sign to find someone who speaks fluently in the language you speak.
It is important to check if the casino offers additional support beyond technical support. It is a sign that the tech support page has multiple email addresses (techsupport accounts manager, manager, etc.). You can go even further and send emails to multiple addresses funneled to one mailbox. This will make it impossible for it to be ignored or thrown out. Even though it is possible to add names easily, having people’s names attached to these email addresses can make a difference. Phone tests are the best solution. You can verify if the tech support is available 24 hours a day to assist you with any aspect of your gambling experience, including money transactions and account queries. You can also find out if supervisors of the site are available by phone.